تفاصيل الإعلان
 التقديم مغلق |
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IT Help Desk Analyst |
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| مجال العمل: | خدمة العملاء - الاستقبال | ||
| مكان الوظيفة: | الخبر - المنطقة الشرقية | ||
| تاريخ الإضافة: | 10/11/2010 | ||
| المهام والوصف الوظيفي: | |||
| • Identify diagnose and resolve level one problems. • Support all new incidents for Voice, Data and Office Equipments. • Provide one-on-one end-user problem resolution over the phone. • Provide support for user authentication and application problems. • Assists in the configuration of user desktop hardware, software and peripherals. • Utilize the minimum time to report and resolve user incident or inquiry. • Escalate users request to second level support if it was not solvable within the appropriate timeframe. • Respond to users complains and concerns. • Insure user’s Information is protected. • Use the Remedy system to report user incidents. • Act as the focal point for any major IT incidents. |
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| الشروط والمهارات: | |||
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| اللغات المطلوبة للوظيفة: | |||
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| نوع الوظيفة: | |||
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| نطاق الراتب: | |||
| غير محدد | |||
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المتطلبات الأساسية
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| الجنس: | |||
| رجال | |||
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نموذج التقديم
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هذه الوظيفة تم شغلها ولم تعد شاغرة |
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