تفاصيل الإعلان
 التقديم مغلق |
|||
NOC Monitoring Engineers |
|||
|
|||
| مجال العمل: | تقنية المعلومات - الشبكات | ||
| مكان الوظيفة: | الدمام - المنطقة الشرقية | ||
| تاريخ الإضافة: | 04/04/2015 | ||
| المهام والوصف الوظيفي: | |||
| - Key Accountabilities (key activities and decisions for which only this role is accountable) - Ensure compliance with IO operational objectives, policies/procedures, work schedules, and reporting metrics. - Ensure IO engineers are effectively supported through day-to-day interaction, regular training, team meetings, on-call assistance, and individual coaching/mentoring. - Ensure departmental policies/procedures and documentation accurately reflect current IOC practices; suggest changes/modifications when appropriate. - Manage contracts operations and relationships with external suppliers including having regular formal review meetings ensuring the best possible economic goods and services are received by IOC team - Manage IOC activities to achieve network reliability metrics, including service level agreements, mean time to repair, alarm recovery, and system availability. - Maintain hardware/software licenses and warranty certifications related to IOC team - Audit and maintain integrity of operations-centric data in all operation tools and systems, including proper closure of tickets/tasks and updates. - Escalate in a timely manner, to appropriate individuals, teams, and organizations, outage events and/or impairments and issues that cannot be resolved within appropriate timeframes to ensure efficient resolution and minimize impact to customers. - Prepare and follow-up purchase requisitions within area of responsibility - Conduct the job according to quality and safety procedures, work instructions, operational standards, site rules, and SLAs - Monitor staff day-to-day activities, and manage performance measurements for area of responsibility - Provide training and guidance for newly joined staff, assist them performing their assigned duties, and facilitate knowledge transfer - Build up a knowledge base for the section - Provide administrative framework, leadership, motivation, functional direction, facilitate IT team communication skills, and maximize team contribution for staff under area of responsibility - Prepare career development plans to his subordinates and ensure they are carried out - Ensure proper staffing level and quality to provide necessary support to end-users under area of responsibility - Participate in recruitment, technical interviews and hiring decisions for manning - Monitor staff day-to-day activities, and manage performance measurements for area of responsibility - To implement and health and safety policies within the scope of responsibility. - Maintain shift coverage schedule for IOC engineers - Daily review of the IOC Shift Turnover Report to ensure that tasks and projects are consistently completed on time - Lead problem management efforts within Infrastructure to resolve and identify the root-cause of service interruption/degradation. - Lead service improvements and optimization opportunities within the Infrastructure domain. - Ensure Infrastructure is compliant when it comes to service availability by leading efforts that yield to a better service availability such as the elimination of single point of failures. - Work with Infrastructure team and other domains to build and establish a service map and maintain it. - Lead health check activities within Infrastructure and follow-up with concerned teams to ensure all findings are taken care of. - Explore & suggest opportunities for integrations & automations within Infrastructure. - Generate basic and advanced reporting. Both regularly and on demand - Create, develop, improve and maintain processes relative to Infrastructure Operations. - Work very closely with the monitoring team to analyze trending events, alerts, service degradation & interruptions and provide appropriate recommendations/action items. Then follow up with concerned teams to ensure these actions items were implemented. - Develops and promotes a knowledgebase. - Lead reporting efforts related to Infrastructure operation metrics (service availability, event counts, error counts etc…) |
|||
| الشروط والمهارات: | |||
|
|||
| اللغات المطلوبة للوظيفة: | |||
|
|||
| نوع الوظيفة: | |||
|
|||
| نطاق الراتب: | |||
| غير محدد | |||
|
المتطلبات الأساسية
|
|||
| الجنس: | |||
| رجال | |||
| هذه الوظيفة متاحة لـ: | |||
| متاحة للجميع | |||
| الحد الأدنى لمستوى التعليم: | |||
| درجة البكالوريوس | |||
| الحد الأدنى لمستوى الخبرة: | |||
| مستوى متوسط (خبرة من 4 إلى 10 سنوات) | |||
|
|||
|
نموذج التقديم
|
|||
هذه الوظيفة تم شغلها ولم تعد شاغرة |
|||
الوظيفة مغلقة لتوفر الحد الأقصى من المتقدمين |
|||
