تفاصيل الإعلان
 التقديم مغلق |
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Quality Team Leader |
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| مجال العمل: | تقنية المعلومات - الشبكات | ||
| مكان الوظيفة: | جدة - منطقة مكة | ||
| تاريخ الإضافة: | 27/10/2015 | ||
| المهام والوصف الوظيفي: | |||
| Quality Team Leader (Bilingual Arabic – English) (Jubail and Jeddah) Job Description - The QA Operations Team Leader is responsible for the training and development of the Quality Analysts to ensure all project requirements are met/exceeded and the overall success of each project/client. Responsibilities: • Manage and mentor the team of Quality Analysts. • Ensure productivity of QA’s are met as per defined targets. • Collate quality monitoring details from all QA’s; create and publish the weekly Quality dashboard within the defined timeline. • Ensure documentation of all feedback provided by conducting timely audits. • Head quality calibration sessions and ensure thorough understanding of all quality parameters by all Quality Analysts. • Own quality related Performance Improvement Plans and ensure flawless execution of the same. • Coordinate with Program Manager to come up with action plans to address and fix critical issues. • Conduct performance appraisals whenever required/due. • Supervise and develop Quality Analysts to ensure daily/monthly audits of CSRs transactions are being conducted on a timely basis and are consistent with the quality standards. • Provide information necessary for department head/trainer to take appropriate/corrective actions with employees. • Communicate with other departments regarding non-compliance issues. • ensure compliance of quality control standards and will demonstrate an ongoing commitment to quality principles. Additional Responsibilities: • Ensure administrative management of the Quality Analysts in terms of Attendance, leaves and scheduling. • Conduct training sessions for Quality Analysts addressing Quality methodology, reporting, standards and improvement. • Drive improvement projects for key metrics whenever applicable. Review Quality Analyst reports for accuracy. • Publishing the Quality Report daily /weekly /monthly & yearly • Publishing the presentation and sharing with management weekly/monthly • Doing Call auditing randomly (daily/weekly) • Monitoring the feedback and training on weak agents. Skills • IT Service Desk Qualified and experienced Quality Assurance Engineer must meet the minimum qualifications shown below. • Customer Focused & excellent communication skills both ( English & Arabic ) • Must be able to work in shift • 5+ years’ experience in IT Support environment (XP, Windows 7, 8 & Office 2010 & 13) • MCP (mandatory) • MCSE / CCNA (optional)\n• SAP support experience is a plus • Bachelor’s Degree (Preferably Computer Science) |
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| الشروط والمهارات: | |||
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| نوع الوظيفة: | |||
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| نطاق الراتب: | |||
| 8,000 ريال سعودي | |||
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المتطلبات الأساسية
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| الجنس: | |||
| للجنسين | |||
| هذه الوظيفة متاحة لـ: | |||
| متاحة للجميع | |||
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نموذج التقديم
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هذه الوظيفة تم شغلها ولم تعد شاغرة |
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الوظيفة مغلقة لتوفر الحد الأقصى من المتقدمين |
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